The Nigerian Communications Commission (NCC), as part of its regulatory obligations, says it will not shy away from its responsibility of ensuring that subscribers get value for their hard-earned money from the service providers.
While it’s natural that there will be a series of issues between consumers and the service providers relating to Quality of Service (QoS), the NCC has put in place a user-friendly process that will ensure the smooth resolution of such complaints.
According to the NCC, consumers must “firstly, ensure you send the complaint to your service provider.
“Then, obtain a complaint reference number from your service provider.
“If the complaint remains unresolved, dial NCC toll-free number 622 and forward your complaint.”
The complaint can then be forwarded to:
The Director, the Public Affairs Department of the Nigerian Communications Commission, Mr. Reuben Muoka, while speaking on Channels TV early in the week, disclosed how the NCC has taken the issues of consumers very seriously.
He said: “No operator likes disruptions because they are not making money. Sometimes, things like major fibre cuts during construction or other such issues are beyond what the service providers can handle.
“The Executive Vice Chairman/CEO of the NCC Dr. Aminu Maida has constantly emphasized that Quality of Experience and the consumer is one of his strategic focal points. So the NCC is working closely with service providers to uphold this strategy.
“Compliance to obligations and other issues that will enhance QoS is of utmost importance to the NCC and our eyes are open and focused on the service providers to improve QoS.”
